Head office professions

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Almost 2,000 employees in head offices and country offices contribute their talents to our customers' benefit and roll out our strategy all over the world. They are linked to the following professional groups:

Human resources

HR back-up of the Club Med's upscale movement was characterised by the strengthening of skills and team careers management in each Business Unit. Our HR policy depends on the development of talents and in-house mobility.

Created and set up as a strategic lever of the HR function, our Talent University aims to accompany the company's strategy, the upgrading of skills and mobilisation of teams while respecting our values and enhancement of our management principles.

Meetings & Events: B2B

Club Med Meetings & Events capitalises on a large range of destinations proposed to design, organise and sell all types of events for companies: seminars, conventions, incentive trips. In 2010, we welcomed almost 4.000 groups, i.e. 200.000 customers in our villages.

Transport

Selling at Club Méditerranée means being an ambassador of the brand, with 60 years of history. Selling the Club means engaging one's sales talent in contact with teams who have unique know-how in the creation of an exceptional relationship with our customers.

Purchasing

With a purchasing volume of one billion euros per annum, more than 20,000 suppliers referenced worldwide, procurement teams, logisticians and buyers, the Purchasing Division is key to rolling out Club Med's strategy A pioneer in its field, its aim is to contribute to developing new offers by challenging its suppliers to optimise costs, while targeting quality, social and environmental responsibility.

Construction

Imagining, designing, renovating and building the sumptuous Club Med villages, steering through these projects, from creation to completion, all over the world, are the missions of our "Construction" teams. Like orchestrators, our teams, backed up by the greatest architects, most talented designers and all the construction trades, contribute to one final goal: satisfying our future customers in terms of comfort and making our infrastructure models of eco-responsible buildings.

Development

A department dedicated to discovering tomorrow's pearls: the location of a village, the environment in which our customers will experience unforgettable moments. It is also in charge of bringing together all the conditions needed to create and make structural changes to villages, through negotiations with financial and property development partners.

Customer Relations

The teams in charge of customer relations are required to ensure the continuity of the stance throughout the customer's itinerary and provide personalised solutions to customers' requests expressed after their stay by mail, telephone, email or any other medium.

Revenue Management Pricing

Optimising margins and helping countries to steer through their sales operations are the missions of the Revenue Management Pricing department through the elaboration of prices, proposal of promotions and optimisation of flight and village occupancy.

Sales Support

The Sales Support teams contribute to easing and accelerating sales and following up reservations before the departure to meet customer satisfaction issues.

IT

Developing and steering through high performance systems is the mission of the Information Systems Division (ISD). It is receptive to the demands of Management, Club Med employees and customers. It rapidly anticipates and adapts, it designs global architectures and IT and telecommunications solutions that are consistent with a high level of operation and innovation.

Marketing

The "Club Med" brand has very strong international top-of-mind and has become synonymous with all-inclusive, upscale, convivial and multicultural holidays. It is one of the company's most precious assets on which Marketing teams at head office in Paris and in the countries selling Club Med holidays constantly work. The other asset of Club Med is a unique customer database thanks to which our teams (CRM, Business Analyst, etc.) design and implement loyalty campaigns.

 

All marketing professions are represented at Club Med: steering of the communications strategy and media investments, definition of prices and the price-promotion mix, quality, studies, design and evolution of our offers and of the product as well as deployment of Trade Marketing tools for our different distribution channels. On the internet, teams are permanently driving our tool forward which, over and above our image, forms an effective and growth-driving sales network.

Communications

The Club Med Communications teams are broken down into three areas:

  • External Communication & Public Relations ;
  • Financial Communications ;
  • In-house Communications.

They work on the global level. They address different target groups such as journalists, financial analysts, shareholders or in-house teams. Their joint mission is to share Club Med's strategy and news by helping to enhance the company's image through its brand, values, results, holiday offers, people. These teams are mainly based at the Group's Paris head office.

Finance

Men and women working in Finance are major players in steering through performance to support Club Med's growth and development policy.

Their mission is to conduct the financial policy, consolidate information and present economic results, reflecting the strategy implemented by the company in compliance with regulations on stock market listed companies.

Legal

The Legal Division is an integral part of the General Secretariat to which the Safety, Hygiene and Health Division reports It is organised around 4 areas of expertise:

  • Business Law covering issues mainly inherent to distribution, competition, marketing, intellectual property, purchases and IT.
  • Heritage, Development and Construction in charge of activities linked to construction, development, renovations and sales of our villages.
  • Company Law which intervenes in Company Law and Stock Market regulations.
  • A department dedicated to the operation of villages located in France which has an advisory role in terms of regulations applicable in the village.

Marketing via Indirect Networks

Coordinating partner agency networks, promoting our offers and training salespeople and travel agency managers, building Club Med sales development plans with them are the major missions of the sales teams dedicated to our partner distribution networks.